The work that comes back every Monday.
Six roles with written briefs, pointed at the jobs a small business does again and again. Each one watches for two weeks before it is allowed to touch anything, and each one has a line it will not cross without you.
This is not a replacement for the person who knows your customers. It is a replacement for the three hours on Sunday evening.
Six jobs.
Take one, or take the set.
Each is bought on its own and each works on its own — Invoices does not need Reception to exist. Most people start with the one that is currently costing them an evening a week.
Reception
Watches the inbox so you can stop refreshing it.
- Reads every message as it lands, at any hour
- Answers what your price list and opening hours already answer
- Routes the rest to whoever should see it, summary at the top
- Puts calls into the calendar you already use
Access to the mailbox, your price list, and your opening hours.
It never quotes a figure it had to guess. If the price is not written down, the question comes to you.
Quotes
Turns an enquiry into a priced offer, ready to send.
- Pulls the quantities, dates and addresses out of the enquiry
- Prices it against your list, line by line
- Writes it in your wording, on your letterhead
- Leaves it in your drafts with the assumptions listed at the bottom
Your price list and one offer you have already sent that you were happy with.
It never sends the offer. An offer leaves the building when you say it does.
Invoices
Issues them, chases the quiet ones, matches the payments.
- Raises the invoice the day the job is marked done
- Sends the first reminder, then the second, in the tone you picked
- Matches incoming payments against what is open
- Tells you what is still out and how long it has been out
Read access to the account the money arrives in, and your payment terms.
It never moves money. It reads the account and writes documents; the payment button stays yours.
Documents
Reads what arrives as a PDF and files it where it belongs.
- Reads supplier invoices, delivery notes and contracts
- Pulls out dates, totals, VAT and reference numbers
- Renames and files them the way your accountant asked for
- Flags the ones where the total and the lines disagree
A folder it can watch, and one month of documents already filed correctly to copy.
It never files something it could not read. Those go in one pile, each with the reason it stopped.
Diary
Bookings, reminders, cancellations, and who did not turn up.
- Takes bookings from the site and from the messages that come in
- Sends the reminder far enough ahead to be useful
- Handles the cancellation and offers the slot to whoever is waiting
- Tells you about the no-show before you notice the empty chair
The calendar, who and which room can do what, and your cancellation rules.
It never double-books. Where two of your rules disagree, it stops and asks which one wins.
Monday
One message a week: what came in, what went out, what needs you.
- Counts the week's enquiries, offers, invoices and bookings
- Lists what is waiting on you, oldest first
- Names what went wrong, without being asked
- Keeps the same shape every week so it reads in a minute
Nothing you have not already given the roles above.
It never rounds a bad week up. The numbers are whatever the numbers were.
It watches for two weeks
before it is allowed to act.
The reason this is the longest part of the page is that it is the part that decides whether any of the rest is a good idea. A system that starts acting on day one is a system that has guessed what your business does.
Watch
Two weeksIt does nothing.
It reads what comes in and writes down what it would have done, next to what you actually did. At the end you get that document. It is usually the first time anyone has written down how the work is really done, and it is worth the two weeks even if you stop there.
Draft
Two weeksIt writes, you send.
Everything it produces lands in your drafts and your review folder. Nothing leaves the building without a person pressing send. You correct it in plain sentences — "never offer Saturdays", "that supplier is always net thirty" — and the correction sticks.
Act
From then onIt handles what you signed off.
Only the parts you agreed, and only within the limits you set. Everything else keeps arriving as a draft. You can pull any part back to drafting in one sentence, and it goes back the same day.
Four things it does not do,
whatever you set the dial to.
These are not settings. They are how the roles are built, and no configuration turns them off.
Where a role writes to your customer, the message says a system wrote it and names who to reach for a person. Nothing goes out under a human's name who did not write it.
No role holds a payment method, a card, or the right to authorise a transfer. Where money has to move, you move it.
Filing, renaming and archiving, yes. Deleting, no. Anything a role wanted gone is moved somewhere you can still find it.
Your mailbox, your calendar, your drive, your ledger. We hold the briefs and the logs. Your business data does not become training material for anything.
A role, or the set.
Monthly, cancel monthly.
There is no figure on this page, and that is deliberate: what a role costs depends on how much of your Monday it is being asked to carry, and quoting a number before knowing that is how an agency ends up renegotiating in month two.
Each role is priced on its own and works on its own. Nobody has to buy six to find out whether one is worth having.
The roles share the same setup and the same weekly review, so six of them is not six times the work — and the quote says so.
It covers the two weeks of watching, the write-up you get at the end of them, and the connections to your accounts.
Cancel any role or all of them with a month's notice. The write-ups stay yours, and so does everything that was ever in your accounts.
Say which role sounds like your Monday and roughly how much of it there is — how many mails, how many offers, how many invoices. That is enough for a figure in the reply.